1 Payment
1.1 How can I pay?
Credit card:
To pay with your creditcard, choose
PayPal when checking out. Paypal is the biggest online payment service with 100 million customers worldwide. Whether you have a paypal account or not, you can pay directly and quickly! When you use paypal you can also choose to use a paypal account or your creditcard: Maestro, Visa or Mastercard.
iDeal
Bank transfer
You can also pay us by regular bank transfer. Choose bank transfer upon checkout and all the necessary details will be provided.
1.2 My order status hasn't changed.
When you place an order with us and then pay for it, it can take a short time before the status of your order is changed to "Paid". This is because to ensure the safety of our customer, we check all payments manually.
1.3 Can I pick up my order somewhere?
No. We are an internet-based company. You can't visit us physically, but in most cases your order will be in your hands within 4 days.
2 Warranty
2.1 How long is the warranty on your products?
Unless stated otherwise, you will receive 1 year warranty on all our products.
3 Shipment & Returns
3.1 How is my order shipped?
Packaging: Small orders (2 to 3 meters of LED Strip with no extras) will be packaged in a small envelope box and shipped in the regular mail. Larger orders are shipped as a package. If required, we can use DHL Express for extra reliability and speedy delivery with detailed online tracking.
Processing your order: Under normal circumstances your order will be processed and shipped the next business day. The maximum processing time for your order is 5 business days.
Shipping time: After shipment, the delivery time of your order is approximately 5-10 days. If you chose track&trace with your order we will send you a code which you can use to track your order online.
3.2 What are the shipping costs?
FREE SHIPPING - WRITE A REVIEW AND EARN BACK YOUR SHIPPING COSTS
We appreciate your opinion. That is why we will refund your shipping costs if you would like to take the time to write a review about out product, customer service, delivery, or anything else that you would like to share! To write a review, go to www.buyledstrip.com and navigate to the product(s) you have ordered. Then, click on "add your review", above the shopping cart button. After your review is posted we will refund your shipping costs as soon as possible. (This will take max. 5 business days)
Please note that we refund your shipping costs with a maximum of €9.75. A very large shipment or a shipment with Track&Trace is therefore not fully refunded, only up to €9.75!
Shipping cost:
Envelope-package: 3,75 Euro
Package 0kg - 2kg: 9,75 Euro
Package 2kg - 5kg: 24,50 Euro (with online tracking)
Package 5kg - 10kg: 31,50 Euro (with online tracking)
DHL Express (1-4 days for any destination): € on request.
Note: At any time, you can go to your shopping cart to get an estimate of the shipping costs for your country.
Delivery to address outside Europe:
Envelope-package (no tracking, no insurance): 6,50 Euro
Envelope-package (registered mail with tracking): 17,50 Euro
Package 0 - 2kg: 19,75 Euro
Package 2-5 kg: 36,50 Euro
Package 5+ kg: 59,50 Euro
DHL Express (3-4 days for any destination): € on request.
3.3 Return policy
You can return products to us.
Please inform us by creating a ticket (first, log into your account, then you can open a support ticket).
Send everything back to us. You will find the address on the bill.
We will NOT accept the goods back if:
- You have attempted to fix the product yourself.
- You have not properly followed usage instructions.
When you want to exchange a product, we will send you a replacement product a.s.a.p. If you want to return a product, you will receive a voucher for the product's value.
3.4 Do you ship to my country?
Yes! We ship worldwide.
3.5 My country isn't listed, what now?
Please contact us when your country isn't listed. We will help you right away.